01522 898253

Our Unique Guarantee




Our Guaranteed Service Standards:

  • You will receive a truly personal service at all times and be treated as a valued client, not just a number.
  • You will receive services that are specific and individually tailored to YOUR needs.
  • You will receive a fresh, down-to-earth and non-judgmental approach from us.
  • You will receive services that are cost-effective, professional and flexible.
OUR “HAND ON HEART” GUARANTEE – If you are not happy with how we work or with what we produce for you, or, if you don't think it adds value to your business and after discussion and a reasonable but of time, we can't put it right. We will give you a full refund, tear up the contract and, if you are a retained client, we will stop future monthly payments.


We take great pride in giving an exceptional level of service to ensure you continue to use our services. This was reflected when we received the “Best of Lincoln’s” - ‘Most Exceptional Customer Service Provider’ Award in 2008. Building up trust and confidence with you is paramount to our success. In fact, we can provide everything you’d expect to be delivered as if it was your own in-house Personnel Department.


Note: 90% of our business comes from referrals and word of mouth –  a nice reflection that we do a great job and look after our clients in a personal way.

Our Unique Guarantee




Owner of a Fish & Chip Shop in Cornwall:


“I would recommend Neil at The Personnel Dept for his fast, friendly and reliable service. No project seems to be too big or too small. I met Neil when he did some work for my old employer and after purchasing my own business in August 2011, I had no hesitation in contacting him to deal with my personnel issues.”